Privacy Notice

Purpose

This Privacy Notice explains how Squeak-a-Boo Pest Management (“we”, “our”, “us”) collects, uses, stores, and protects personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

We take your privacy seriously and are committed to handling your personal data responsibly. We are registered with the Information Commissioner’s Office (ICO) as a Data Controller under registration number ZB762902.

 

Data we collect

When you contact us or use our services, we may collect and store the following information:

  • Your name and contact details (address, phone number, and email).

  • Business name (if applicable).

  • Details of pest activity, your property and any treatment activities undertaken.

  • Photos and videos taken during site visits (including those captured on mobile phones).

  • Drainage survey reports, images, and videos (where applicable).

  • CCTV or LTE-camera footage used for pest monitoring (with your consent).

  • Financial and invoicing information.

  • Telephone call recordings, including the date, time, and content of calls.

  • Recruitment information.

  • Data relating to the use of our website including IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

 

How we collect data

We collect data when you:

  • Contact us by phone, email, or through our website and landing page.

  • Use our pest control services.

  • Receive treatment or inspection reports.

  • Agree to the use of camera or video monitoring.

  • Speak with us via telephone (calls may be recorded for quality, training, or evidence).

  • Visit our website (via cookies and analytics).

 

How we use your data

We use your information to:

  • Schedule and deliver pest control services.

  • Communicate with you about treatments, reports, invoices.

  • Produce inspection and treatment records.

  • Monitor pest activity using approved cameras (with your consent).

  • Maintain accurate financial and legal records.

  • Handle customer service enquiries and monitor call quality.

  • Pursue unpaid invoices or withheld payments via our appointed debt recovery partner, Beaumont Recoveries, and their legal provider (where necessary).

  • For our own marketing where consent is given.

 

We will never sell or share your personal information with third parties for marketing purposes.

 

Lawful basis for processing

Squeak-a-Boo Pest Management process personal data under the following lawful bases:

  • Contract: To provide pest control services and communicate with customers.

  • Legal obligation: To maintain financial and tax records as well as demonstrate that we are complying with UK legalisation in relation to providing and undertaking pest control activities.

  • Legitimate interests: For business operations, quality monitoring (including call recordings), and customer relationship management.

  • Consent: For the use of LTE cameras, marketing, or optional communications.

  • For vital interests: Such as where there may be an urgent safety notice to communicate with you.

Where your data is stored

Your data is stored securely within:

  • Our pest control management system (encrypted and password protected).

  • Our accounting and invoicing platform.

  • Microsoft OneDrive – for specific reports such as drainage surveys.

  • Mobile devices – for taking photos/videos during site visits; files are uploaded to secure systems and deleted from devices when no longer required.

  • Reolink App – for secure access to temporary monitoring cameras.

  • Cleartone Communications Platform– for the storage and management of telephone call recordings under strict data protection controls.

  • Service email accounts – for sending reports and communicating securely with customers.

All systems use encrypted connections and appropriate security controls including access controls.

Who we share your data with

We only share personal data where necessary to deliver our services, meet legal obligations, or protect our business interests. Data may be shared with:

  • Internal staff who require your information to provide our services and who have received training in data protection.

  • With sub-contractors who are asked by us to deliver all or some of the services and who are contracted to comply with data protection regulations.

  • With third parties providing IT support and maintenance services, marketing and client support services, data storage services; checks for credit risk reduction and other fraud and crime prevention purposes; other financial institutions and credit.

  • With our professional advisors, including our legal advisors, financial advisors, debt recovery agents, insurers, accountants, auditors or other consultants to the extent they require this information to provide their services to us.

  • Law enforcement, courts or regulatory authorities when legally required.

  • Any other third parties with whom you require or permit us to correspond.

 

We do not sell or share personal data with any third party for marketing purposes. We do not use automated decision making in relation to the use of your personal data.

 

How we keep you Data

Personal data is retained only for as long as necessary:

Data Type

Typical Retention Period

Notes

Treatment and service records

7 years

For recordkeeping and insurance.

Financial and invoice data

7 years

Required by HMRC.

Call recordings

Up to 12 months

For quality, dispute resolution, or evidence.

Monitoring camera footage

Up to 30 days

Potentially deleted sooner unless required for evidence. We may ask you to allow us use for marketing purposes.

Mobile photos/videos

Up to 30 days

Removed when no longer needed. We may ask you to allow us use for marketing purposes.

Website analytics

Per Google Analytics settings

Aggregated and anonymised where possible.

 

After these periods, data is securely deleted or anonymised.

Data Security

Squeak-a-Boo Pest Management applies appropriate technical and organisational measures, including:

  • Password and or biometric protection on all devices.

  • Encrypted data transfer (HTTPS and TLS).

  • Role-based access control.

  • Regular updates and antivirus protection.

  • Secure deletion procedures for obsolete data.

  • Staff training in safe data handling and image management.

 

Data Subject Rights

Under the UK GDPR, individuals have the right to:

  • Access their personal data.

  • Request correction of inaccurate data.

  • Request erasure (where lawful).

  • Restrict or object to processing.

  • Request data portability.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

 

Requests should be sent to: info@squeakaboo.co.uk

 

 

Data Breach Procedure

If a data breach occurs (loss, theft, or unauthorised access), Squeak-a-Boo Pest Management will undertake actions in accordance with our Information Security Policy, namely:

  • Investigate and contain the breach immediately.

  • Assess the impact and risk to affected individuals.

  • Notify the ICO within 72 hours if there is a risk to personal rights and freedoms.

  • Notify affected individuals when appropriate.

  • Record all breaches in our internal log.

 

Cookies and Website Tracking

Our website (www.squeakaboo.co.uk) and our landing page (https://squeakaboo-ap.co.uk/) uses cookies to enhance performance and analyse site traffic (via Google Analytics). Users are informed of cookie use upon first visit and can adjust preferences at any time. All Cookies used by this Website are used in accordance with current UK and EU law.

 

We use the following cookies:

 

Our website

Name

Type

Domain

Description

Duration

PHPSESSID

Necessary

squeakaboo.co.uk

This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.

Session

csrftoken

Necessary

umap.openstreetmap.fr

This cookie is associated with Django web development platform for python. Used to help protect the website against Cross-Site Request Forgery attacks.

365 days

Roundcube_cookies

Necessary

squeakaboo.co.uk

 

355 days

_ga

Analytics

squeakaboo.co.uk

Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

242 days

_ga_*

Analytics

squeakaboo.co.uk

Google Analytics sets this cookie to store and count page views.

309 days

 

 

Our landing page

Name

Type

Domain

Description

Duration

cache-with-varnish

Necessary

 

https://squeakaboo-ap.co.uk

 

 

Session

ww_worker

Necessary

https://squeakaboo-ap.co.uk

 

 

Session

JSESSIONID

Necessary

https://squeakaboo-ap.co.uk

 

New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application.

Session

_ga_*

Analytics

https://squeakaboo-ap.co.uk

 

Google Analytics sets this cookie to store and count page views.

397 days

_ga

Analytics

https://squeakaboo-ap.co.uk

 

Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

 

397 days

 

How to contact us

If you have any questions or concerns about how we handle your data, please contact us:

Via email: info@squeakaboo.co.uk

Via telephone: 01460 247 346